The PSA & Project
Management
Glossary
Every term your team needs to master professional services — from
Billable Utilization to Work Breakdown Structure. Definitions written for
how modern service enterprises actually operate.
C-D
Churn Rate
CSAT Score
Customer Health Score
Customer Satisfaction Metrics
Customer Support
Cohorts
Customer Acquisition Cost (CAC)
Customer Lifetime Value (CLV)
Customer Success
Down-Selling
Cross-selling
Customer Effort Score (CES)
Customer Retention Rate (CRR)
Customer Success Manager
E-F
Executive business review (EBR)
Executive Sponsor
Freemium
G-H
Go-live
Handoff
I-J
Ideal Customer Profile (ICP)
Implementation Specialist
Integrations overview
K-L
Key Performance Indicators (KPIs)
Kickoff meeting
Land and Expand
M-N
Monthly Recurring Revenue (MRR)
Net Promoter Score (NPS)
O-P
Onboarding Specialist
Project Charter
Product-Qualified Lead (PQL)
Proof of Concept (POC)
Professional Services
Q-R
Renewal
Resource Management
Resource Utilization
S-T
SaaS Customer Onboarding
Statement of Work (SOW)
Service Level Agreement (SLA)
Time to Value
Stakeholder
Time Tracking
U-V
Unified Customer Profile (UCP)
Value Delivery
Up-selling
Value Gap
Value-based Pricing
Value Realization
W-X
No available glossaries yet.
Y-Z
No available glossaries yet.
