Support Engineer
Location
Bangalore (Near Airport)
Experience
1 to 3 years
Education
BE/B.Tech/BSc (IT/CS)/MCA or equivalent
Company Overview:
Kytes is a leading IT firm specializing in innovative software solutions for Project Management, Resource Management, and Project Financials & Delivery. Our cutting-edge technology empowers businesses to streamline their project workflows and enhance overall efficiency.
About the Role:
We are looking for a proactive and customer-focused Support Engineer with experience in ERP implementation and support. The ideal candidate should have exposure to business processes such as BOQ (Bill of Quantity), Procurement, Inventory, and related ERP modules. This is a client-facing role that requires strong communication skills, professional conduct, and the ability to effectively support end users.
Duties and Responsibilities::
- Provide functional and application support for ERP systems.
- Troubleshoot user issues and ensure timely resolution.
- Support ERP modules related to BOQ, Procurement, Inventory, and Purchase Management.
- Assist in ERP implementation, configuration, testing, and deployment activities.
- Coordinate with internal technical and functional teams for issue resolution.
- Conduct user training and provide system guidance as required.
- Maintain support documentation, issue logs, and reports.
- Monitor system usage and identify opportunities for process improvement.
- Ensure high levels of customer satisfaction through effective communication and support.
Key Skills:
- Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field.
- 1–3 years of experience in ERP implementation, support, or functional consulting.
- Good understanding of BOQ, Procurement, Purchase Management, Inventory, or related ERP processes.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to interact confidently with end users and stakeholders.
- Good documentation and reporting capabilities.
- Willingness to work from the client location in Bangalore.
Preferred Attributes:
- Experience in a customer-facing support environment.
- Professional appearance and good presentation skills.
- Strong interpersonal and relationship-management abilities.
- Self-driven, proactive, and capable of working independently.
- Ability to handle multiple tasks and priorities effectively.
